/* ============================================================
   style.css — تصميم وكيل خدمة العملاء
   ألوان مستوحاة من واتساب + هوية الأعشاب الطبيعية
   ============================================================ */

:root {
  --wa-green: #128c7e;
  --wa-green-light: #25d366;
  --wa-teal-dark: #075e54;
  --chat-bg: #efe7dd;
  --bubble-out: #d9fdd3;
  --bubble-in: #ffffff;
  --page-bg: #f0f2f5;
  --surface: #ffffff;
  --text: #111b21;
  --text-muted: #667781;
  --border: #e2e6ea;
  --shadow-sm: 0 1px 3px rgba(11, 20, 26, .08);
  --shadow-md: 0 4px 16px rgba(11, 20, 26, .10);
  --radius: 14px;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: "Segoe UI", "Tahoma", "Noto Naskh Arabic", system-ui, -apple-system, sans-serif;
  background: var(--page-bg);
  color: var(--text);
  line-height: 1.65;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.container {
  width: 100%;
  max-width: 1100px;
  margin: 0 auto;
  padding: 0 20px;
}

/* ===== الهيدر ===== */
.page-header {
  background: linear-gradient(135deg, var(--wa-teal-dark), var(--wa-green));
  color: #fff;
  padding: 26px 0;
  box-shadow: var(--shadow-md);
}

.page-header .container {
  display: flex;
  flex-wrap: wrap;
  gap: 16px;
  align-items: center;
  justify-content: space-between;
}

.brand { display: flex; align-items: center; gap: 14px; }

.brand-icon {
  font-size: 34px;
  width: 58px; height: 58px;
  display: grid; place-items: center;
  background: rgba(255,255,255,.15);
  border-radius: 16px;
  backdrop-filter: blur(4px);
}

.brand h1 { font-size: 21px; font-weight: 700; letter-spacing: -.2px; }
.brand-sub { font-size: 13.5px; opacity: .88; }

.badges { display: flex; flex-wrap: wrap; gap: 8px; }

.badge {
  font-size: 12px;
  padding: 5px 12px;
  border-radius: 999px;
  background: rgba(255,255,255,.16);
  border: 1px solid rgba(255,255,255,.25);
  white-space: nowrap;
}

/* ===== التخطيط ===== */
.layout {
  flex: 1;
  display: grid;
  grid-template-columns: 1.6fr 1fr;
  gap: 22px;
  padding-top: 26px;
  padding-bottom: 26px;
  align-items: start;
}

/* ===== لوحة المحادثة ===== */
.chat-panel {
  background: var(--surface);
  border-radius: var(--radius);
  box-shadow: var(--shadow-md);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  height: 640px;
}

.chat-head {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  background: var(--wa-teal-dark);
  color: #fff;
  flex-shrink: 0;
}

.chat-head .avatar {
  width: 42px; height: 42px;
  border-radius: 50%;
  background: rgba(255,255,255,.2);
  display: grid; place-items: center;
  font-size: 20px;
}

.chat-head-info { display: flex; flex-direction: column; line-height: 1.35; }
.chat-head-info strong { font-size: 15px; }
.status { font-size: 12px; opacity: .85; display: flex; align-items: center; gap: 5px; }

.dot {
  width: 7px; height: 7px;
  border-radius: 50%;
  background: var(--wa-green-light);
  box-shadow: 0 0 0 0 rgba(37,211,102,.7);
  animation: pulse 2s infinite;
}

@keyframes pulse {
  0%   { box-shadow: 0 0 0 0 rgba(37,211,102,.6); }
  70%  { box-shadow: 0 0 0 7px rgba(37,211,102,0); }
  100% { box-shadow: 0 0 0 0 rgba(37,211,102,0); }
}

.reset-btn {
  margin-inline-start: auto;
  background: rgba(255,255,255,.15);
  border: none;
  color: #fff;
  width: 34px; height: 34px;
  border-radius: 50%;
  font-size: 17px;
  cursor: pointer;
  transition: background .2s, transform .3s;
}
.reset-btn:hover { background: rgba(255,255,255,.28); transform: rotate(-90deg); }

/* ===== جسم المحادثة ===== */
.chat-body {
  flex: 1;
  overflow-y: auto;
  padding: 20px 16px;
  background:
    radial-gradient(circle at 20% 30%, rgba(200,190,175,.25) 0 1px, transparent 1px) 0 0/22px 22px,
    var(--chat-bg);
  display: flex;
  flex-direction: column;
  gap: 10px;
  scroll-behavior: smooth;
}

.msg {
  max-width: 78%;
  padding: 9px 13px;
  border-radius: 12px;
  font-size: 14.5px;
  white-space: pre-wrap;
  word-wrap: break-word;
  box-shadow: var(--shadow-sm);
  animation: pop .25s ease-out;
}

@keyframes pop {
  from { opacity: 0; transform: translateY(8px) scale(.97); }
  to   { opacity: 1; transform: none; }
}

.msg.bot {
  align-self: flex-start;
  background: var(--bubble-in);
  border-top-right-radius: 3px;
}

.msg.user {
  align-self: flex-end;
  background: var(--bubble-out);
  border-top-left-radius: 3px;
}

.msg strong { font-weight: 700; }
.msg-time {
  display: block;
  font-size: 10.5px;
  color: var(--text-muted);
  text-align: left;
  margin-top: 4px;
  direction: ltr;
}

/* ===== مؤشر الكتابة ===== */
.typing {
  display: flex;
  gap: 4px;
  padding: 10px 18px;
  background: var(--chat-bg);
  flex-shrink: 0;
}

.typing span {
  width: 8px; height: 8px;
  border-radius: 50%;
  background: var(--text-muted);
  animation: bounce 1.3s infinite;
}
.typing span:nth-child(2) { animation-delay: .18s; }
.typing span:nth-child(3) { animation-delay: .36s; }

@keyframes bounce {
  0%, 60%, 100% { transform: translateY(0); opacity: .45; }
  30%           { transform: translateY(-6px); opacity: 1; }
}

/* ===== حقل الإدخال ===== */
.chat-input {
  display: flex;
  gap: 10px;
  padding: 12px 14px;
  background: var(--surface);
  border-top: 1px solid var(--border);
  flex-shrink: 0;
}

.chat-input input {
  flex: 1;
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 11px 18px;
  font-size: 14.5px;
  font-family: inherit;
  background: #f7f9fa;
  outline: none;
  transition: border-color .2s, background .2s;
}
.chat-input input:focus {
  border-color: var(--wa-green);
  background: #fff;
}

.chat-input button {
  width: 46px; height: 46px;
  border: none;
  border-radius: 50%;
  background: var(--wa-green);
  color: #fff;
  cursor: pointer;
  display: grid;
  place-items: center;
  transition: background .2s, transform .15s;
  transform: scaleX(-1); /* قلب أيقونة الإرسال لتناسب RTL */
}
.chat-input button:hover { background: var(--wa-teal-dark); }
.chat-input button:active { transform: scaleX(-1) scale(.92); }

/* ===== اللوحة الجانبية ===== */
.side-panel { display: flex; flex-direction: column; gap: 18px; }

.card {
  background: var(--surface);
  border-radius: var(--radius);
  padding: 18px 20px;
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--border);
}

.card h2 {
  font-size: 15px;
  margin-bottom: 12px;
  color: var(--wa-teal-dark);
  font-weight: 700;
}

.card-note { background: #f6fbf8; border-color: #cfe9dd; }
.card-note p { font-size: 13.5px; color: #33544a; }
.card-note code {
  background: #e3f2ec;
  padding: 1px 6px;
  border-radius: 5px;
  font-size: 12.5px;
  direction: ltr;
  display: inline-block;
}

/* أزرار الاقتراحات */
.suggestions { display: flex; flex-direction: column; gap: 8px; }

.suggestions button {
  text-align: right;
  border: 1px solid var(--border);
  background: #fafbfc;
  border-radius: 10px;
  padding: 10px 14px;
  font-size: 13.5px;
  font-family: inherit;
  color: var(--text);
  cursor: pointer;
  transition: all .18s;
  direction: rtl;
}

.suggestions button:hover {
  background: #e8f5f0;
  border-color: var(--wa-green);
  color: var(--wa-teal-dark);
  transform: translateX(-3px);
}

/* الخطوات */
.steps {
  list-style: none;
  counter-reset: step;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.steps li {
  counter-increment: step;
  position: relative;
  padding-inline-start: 34px;
  font-size: 13.5px;
  color: #3c4a52;
}

.steps li::before {
  content: counter(step);
  position: absolute;
  inset-inline-start: 0;
  top: 1px;
  width: 23px; height: 23px;
  border-radius: 50%;
  background: var(--wa-green);
  color: #fff;
  font-size: 12px;
  font-weight: 700;
  display: grid;
  place-items: center;
}

/* ===== الفوتر ===== */
.page-footer {
  background: #fff;
  border-top: 1px solid var(--border);
  padding: 18px 0;
  text-align: center;
  font-size: 13px;
  color: var(--text-muted);
}

/* ===== التجاوب ===== */
@media (max-width: 860px) {
  .layout { grid-template-columns: 1fr; }
  .chat-panel { height: 560px; }
  .page-header .container { flex-direction: column; align-items: flex-start; }
}

@media (max-width: 480px) {
  .brand h1 { font-size: 18px; }
  .msg { max-width: 88%; }
  .chat-panel { height: 70vh; }
}